Privacy policy.

PRIVACY POLICY: BEST SPRINKLER CO. LLC

Effective Date: February 15, 2026

Last Updated: February 15, 2026

1. INTRODUCTION

BEST Sprinkler Co. LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our services, visit our website, or communicate with us.

2. INFORMATION WE COLLECT

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). This includes:

  • Identifiers: Full name, service address, billing address, email address, and phone number.

  • Financial Data: Payment details (processed securely via third-party processors), transaction history, and invoice records.

  • Service Data: Photos of your property (before/after work), irrigation system maps, and service notes.

  • Technical/Location Data: If you use our online booking, we may collect IP addresses or general location data to facilitate scheduling.

3. HOW WE COLLECT INFORMATION

  • Directly from You: When you request a quote, sign a contract, or call/text our office.

  • Automatically: Via our website or booking portal (cookies and log files).

  • Third-Party Tools: We utilize Housecall Pro and its affiliates to manage our customer database, scheduling, and billing.

4. HOW WE USE YOUR INFORMATION

We use your data to provide a seamless service experience, specifically for:

  • Scheduling and performing sprinkler repairs and installations.

  • Processing payments and sending digital invoices.

  • Communicating service updates (e.g., "Technician is on the way").

  • Managing warranty claims and service history.

  • Internal business analytics to improve our service efficiency.

5. SHARING WITH THIRD-PARTY PROCESSORS

We do not sell your personal information. We only share data with trusted service providers necessary to run our business:

  • Housecall Pro: Our primary field service management platform. They process your contact info and service history.

  • Google Workspace: We use Gmail, Drive, and Google Calendar for professional communication and secure document storage.

  • Payment Processors: Such as Stripe, Melio, or Zelle, to facilitate secure, encrypted financial transactions.

  • Legal Compliance: We may disclose information if required by law or to protect the safety and property of BEST Sprinkler Co. LLC.

6. DATA SECURITY

We implement industry-standard security measures to protect your data, including:

  • Encrypted Storage: All digital files in Google Workspace and Housecall Pro are encrypted.

  • Access Controls: Multi-Factor Authentication (MFA) is required for all staff accessing your information.

  • Limited Access: Only employees directly involved in your project have access to your specific service records.

7. YOUR RIGHTS (UTAH PRIVACY UPDATES 2026)

In accordance with the Utah Consumer Privacy Act and 2026 updates, you have the following rights:

  • Right to Access: You may request a copy of the personal data we hold about you.

  • Right to Correct: You may request that we correct any inaccuracies in your personal information.

  • Right to Delete: You may request that we delete your personal data (subject to legal/financial record-keeping requirements).

  • Right to Opt-Out: You may opt-out of any marketing communications at any time by replying "STOP" or clicking "Unsubscribe."

8. CONTACT US

If you have questions about this policy or wish to exercise your data rights, please contact us: BEST Sprinkler Co. LLC 13328 S Cub Creek Circle, Draper, Utah 84020

Email: ethan@bestsprinklerco.com

Phone: 385-349-0070